Increasing player numbers post booking – you will need to make an additional booking via the online booking platform. If there are no spaces left in the same time slot then check slots immediately before or immediately after the time you want. You should add in the booking comments a request to join the booking to your group (if your group size is more than 6, you will be split into smaller groups and must be comply with current social distancing guidelines).         

Cancelling your booking – If you need to cancel your booking then email, enquiresliverpool@ghettogolf.co.uk for Ghetto Golf Liverpool; enquiresbirmingham@ghettogolf.co.uk for Ghetto Golf Birmingham; enquiresnewcastle@ghettogolf.co.uk for Ghetto Golf Newcastle. If you have provided us with 48hrs notice prior to the date booked, you can reschedule your booking within 12 months of the cancellation (with the exception of December). If you’ve not provided 48hrs notice you won’t be eligible for a reschedule. We don’t offer refunds for cancelled bookings. 

Booking amendments – You can make amendments to your booking as long as you’ve provided us with 48hrs notice prior to the date booked.  You can change the time, date, package, lead booker and reduce player numbers. Email us at enquiresliverpool@ghettogolf.co.uk for Ghetto Golf Liverpool; enquiresbirmingham@ghettogolf.co.uk for Ghetto Golf Birmingham; enquiresnewcastle@ghettogolf.co.uk for Ghetto Golf Newcastle with details of an alternative date and time. Subject to availability. You have up to 12 months to reschedule.  

Part cancellation/reducing player numbers post booking – We don’t offer refunds for cancellations, therefore you will be offered either a reschedule, drinks vouchers for use by the remaining guests or an evoucher to use against a future booking, as long as you’ve provided us with 48hrs notice prior to the date booked.         

Refund for a cancelled booking – We don’t provide refunds for cancelled bookings, but we will reschedule or offer an evoucher to use against a future booking, as long as you’ve provided us with 48hrs notice prior to the date booked.   

Booking amendments (less than 48hrs notice) – We are unable to process amendments for requests made less than 48hrs before the date booked. This includes bookings that have been made within 48hrs of the booked slot. If you need to cancel because of extenuating circumstances then email customerservice@ghettogolf.co.uk and we may be able to offer a discretionary reschedule. 

Running late for booked slot– Direct Message us on Facebook or Instagram, however we no guarantees that the venue can accommodate your request. Late arrivals may experience delays on getting on the course and could lose their booked slot if the venue is at capacity.