FAQ's - Ghetto Golf

FAQ’S

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Do you have lockers at the venue to leave my belongings?

We don’t have lockers on site; however we have a manned cloakroom which is also CCTV monitored. It costs £1 per item to leave your belongings in the cloakroom for the duration of your visit.

How much does it cost to come and play golf?

Standard pricing is £10 per person and you can play in groups up to 6 at a time. You can get drinks package deals by booking in advance on the website or through our bookings office.

Is the venue accessible to wheelchairs?

Wheelchair users are able to access the venue to eat and drink, however the nature of the crazy golf course means that it’s not suitable for wheelchairs.

Are you opening hours different on bank holidays?

On bank holidays (except for Christmas day) we operate Sunday hours ie 11am to 1am. On Christmas Eve our last booking is at 6pm.

How long does it take to complete the course?

Whilst there is no time limit, we estimate that the average time for completion of the course is generally between 60 and 90 minutes depending on the size of the group and how busy the venue is.  We also recommend that all guests arrive 30 minutes prior to their booked time to check in.

Do I have to book a game of golf to enter the venue?

We are a cocktail bar with a golf course, so you don’t need to play golf to visit the venue. We have a wide range of exciting cocktails, great music and a very tasty food concession, Apocalypse Cow.

Why can’t I wear sportswear/jogging bottoms/sports shorts to the venue?

We have smart/casual dress code as we are in a cocktail bar environment, therefore clothing such as tracksuit and jogging bottoms are not permitted; smart jeans and trainers are welcome though.

What ID do you accept to prove I’m over 18?

Either a valid passport, driving licence or PASS card that is in date. Actual documents are required, not copies or images on a mobile device.

How old do you need to be to play golf?

We are a cocktail bar with a golf course; therefore, we are always strictly over 18s.

Is there a dress code?

We have smart/casual dress code as we are in a cocktail bar environment, therefore clothing such as tracksuit and jogging bottoms are not permitted; smart jeans and trainers are welcome though.

I’m driving to the Newcastle venue, what are the parking options?

There is plenty of pay and display parking in Hoults Yard where we are based, however it is owned by Hoults Yard itself. The first hour is free, but then there is a small charge. As a round of golf takes between 60 and 90 minutes, we strongly recommend that a parking ticket is purchased on arrival.

I’m driving to the Birmingham venue, what are the parking options?

We do not have a private car park on-site; however, our customers use the North Yard, or Trinity Street pay and display car parks. The North Yard car park is located next to our building in the Custard Factory, underneath the railway arch. This car park has limited opening hours, so it?s always best to check on arrival. The Trinity Street car park is over the road from our venue, just off Heath Mill Lane.

I’m driving to the Liverpool venue, what are the parking options?

We do not have a private car park on-site; however, our customers use the Cains Brewery pay and display car park which is located near the main entrance to the Cains Brewery Complex, facing the Brewery Tap pub, off Grafton Street.

Same day bookings, can I cancel?

If booking in advance for the same day then refunds are not available. In exceptional cases, as a goodwill gesture, we will offer to rebook subject to availability.

Do I need to book?

We advise that you book, particularly at busy times to ensure you secure a slot and avoid long waiting times.

What’s the cancellation policy?

We do not offer refunds for bookings, alterations to bookings are as follows: If you can’t make your booking for whatever reason, we will be happy to reschedule your booking. In order to reschedule your booking we will need a minimum of 48 hours’ notice prior to your booked time slot. Providing we receive the minimum 48 hours’ notice we can reschedule your booking time slot, where available. You are permitted to reschedule your booking for a period of 12 months from the date of your original booked slot. In rare circumstances, we may have to cancel your booking as a result of events outside of our control, we will endeavour to provide you as much notice as possible and reschedule your booking at another available time slot agreed with you.

Do you accept walk ins?

We can accept walk ins when we have availability. Please note that the waiting times change throughout the day so if you’re not coming now please call again 20 minutes before arriving at the venue. I need to inform you that this is an over 18s venue and we have a Challenge 25 policy, so it’s advised you bring valid ID. We have a smart/casual dress code which means no tracksuit/jogging suit bottoms or sports shorts. Jeans and trainers are fine.

How do I book?

Visit our website at www.ghettogolf.co.uk and you can book online for up to 10 people. Alternatively call us on 0345 557 1288 for all bookings including larger groups of people, parties and corporate events.

Do you have a cancellations list?

Sorry, no. If we do have cancellations the slots go straight back onto our bookings system at www.ghettogolf.co.uk.

What if I’m booking for more than 10 people?

Call our reservations office on 0345 557 1288 and we’ll do the hard work for you. For Newcastle site customers can book up to 14 online.

Can I buy gift vouchers?

Vouchers are available in £10 denominations from our online bookings system and can be redeemed against a game of golf or drinks.

Gift voucher redemption, can I use them for buying food at the venue?

No. Gift vouchers can only be redeemed against golf and drinks at the venue as a walk-in or with the bookings team (not online).

The Coronavirus lockdown means we must suspend our service as we are unable to operate remotely.

The scale and impact of the Coronavirus pandemic has been unpredictable and swift.  We do understand that these are unprecedented and potentially difficult times.

As you are most likely aware the UK Government made an announcement on Monday 23 March about Coronavirus (Covid-19) this included the instruction that, ‘we will immediately:

close all shops selling non-essential goods, including clothing and electronic stores and other premises including libraries, playgrounds and outdoor gyms, and places of worship;

we will stop all gatherings of more than two people in public – excluding people you live with;

and we’ll stop all social events , including weddings, baptisms and other ceremonies, but excluding funerals.

As part of the Hospitality, Leisure and Entertainment sectors the announcement has implications for our business as we are not able to operate remotely. We have suspended our services until the restrictions are lifted for our business and we are able to return to work.

We have contacted all customers who have made a booking and have not been able to attend because of the shutdown.

We have been humbled by the supportive responses from our guests for bearing with us until after we are able to reopen.

Once we are in a situation where the Government deems it safe to return to normal working practices, we will contact all customers with existing bookings to handle reschedules, vouchers and refund requests. For general enquiries, please keep checking our website for further updates.

Thank you and stay safe.

The Ghetto Golf Management Team